Do you need to return a product?
You can cancel the purchase of your products within 14 days of receipt. You can do this simply by returning the items to us within this period or by notifying our customer service team that you wish to return a product with the 14 day period, in which case you will have a further 14 days to return the item to us.
Items must be returned undamaged and in the original unopened packaging. The shipping costs for the return shipment are at your own cost.
How to return a product
- Make contact with our customer service team to inform them of the reason for your return.
- Please fully complete the return form that will be emailed to you and place it in the package with your return.
- Send your package to us, we recommend for larger, more expensive items you obtain a tracking number.
- Save the shipping receipt (if applicable) to track your package.
- Once we have taken receipt of the package, you will receive an email confirmation.
- Once the product(s) pass our quality control, you will receive a refund, this will be within 14 days of our receipt of the return.
- Reimbursement is made using the same payment method that you used to pay, unless you have agreed to a different reimbursement method, in some cases we may require your bank account details in IBAN format.
- It is also possible to use the European model withdrawal form to inform us that you are cancelling a purchase.
If you require this form, please contact our customer services team. Use of this form is not mandatory, for faster processing of your return, we request that you use our own form. You are only liable for the depreciation of the goods that results from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and operation of the goods. Wrong or damaged item received? If you have received an incorrect or damaged item, always contact our customer service and we will arrange the return shipment at our cost. For any other questions regarding a return shipment, please contact our customer service team. They will gladly help you.
Our return address is: Medisol BV Ref. (reference number will be provided by our customer service team) Mercuriusweg 12, 4382 NC Vlissingen The Netherlands.